Help Desk Software Archives - Digital Transformation | Best digital transformation company in India

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Freshdesk

Help Desk Software

4.5

Omnichannel customer support desk with a free tier and strong automation.

Omnichannel ticketing across email, chat and phone SLA policies and escalation rules Agent collision detection Knowledge base and self-service portal Freddy AI reply and article suggestions +1

₹999 /mo onwards ✓ Free trial

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Zoho Desk

Help Desk Software

4.5

Context-aware help desk that ties tickets to CRM records and customer history.

Native Zoho CRM context on tickets Multi-brand and multi-department portals Blueprint ticket workflow enforcement Zia AI sentiment analysis and auto-tagging Work modes for queue prioritisation +1

₹800 /mo onwards ✓ Free trial

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Zendesk Suite

Help Desk Software

4.3

Established customer service platform with messaging, voice and deep reporting.

Unified messaging across web, mobile and social Voice and live chat included Explore analytics and CSAT reporting Help centre with multilingual content 1,000+ app marketplace +1

₹4,600 /mo onwards ✓ Free trial

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Jira Service Management

Help Desk Software

4.4

ITSM and service desk built on Jira, linking tickets directly to engineering work.

Incident, problem and change management Linked Jira issues for engineering handover Configurable request portal and forms SLA calendars and escalation Asset and configuration management +1

₹1,600 /mo onwards ✓ Free trial

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Salesforce Service Cloud

Help Desk Software

4.4

Enterprise customer service platform sharing one record with Salesforce CRM.

Shared record with Salesforce CRM Omnichannel case routing Entitlements and milestone tracking Einstein AI case classification Self-service Experience Cloud portal +1

₹2,100 /mo onwards ✓ Free trial

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ServiceNow IT Service Management

Help Desk Software

4.3

Enterprise ITSM platform for large service organisations and complex CMDBs.

ITIL-aligned incident to change workflows CMDB and service dependency mapping Virtual agent deflection Predictive categorisation and assignment Performance analytics and dashboards +1

Price on request ✓ Free trial

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HubSpot Service Hub

Help Desk Software

4.4

Support desk sharing HubSpot's CRM record with marketing and sales teams.

Shared CRM record across sales and support Shared inbox and ticket pipelines Knowledge base and customer portal NPS, CSAT and CES surveys SLA management and automation +1

₹1,300 /mo onwards ✓ Free trial

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HappyFox

Help Desk Software

4.5

Straightforward ticketing desk with strong SLA control and no per-ticket limits.

Multi-condition smart rules and automation Granular SLA targets and breach alerts Knowledge base and self-service portal Asset and task management Agent scripting and canned actions +1

₹2,400 /mo onwards ✓ Free trial

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SysAid

Help Desk Software

4.5

ITSM and help desk with built-in asset discovery and remote control.

Automated hardware and software discovery Asset details attached to tickets Remote desktop control Patch management and password reset Workflow and change management +1

Price on request ✓ Free trial

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Kayako

Help Desk Software

4.0

Conversation-centric help desk presenting support as a continuous customer journey.

SingleView customer conversation timeline Live chat with proactive triggers Multilingual help centre External collaborator access SLA and automation rules +1

₹4,100 /mo onwards ✓ Free trial

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