Service Hub adds ticketing, live chat, a knowledge base and customer feedback surveys on top of the free HubSpot CRM, so support conversations sit on the same contact timeline as marketing emails and sales calls. Nothing has to be synced between systems.
It covers shared inboxes, ticket pipelines and automation, SLA management on paid tiers, NPS and CSAT surveys, and a customer portal where users track their own tickets. Reporting ties support volume back to deal value and retention, which is harder to do when the help desk is a separate product.
Best suited to: teams already using HubSpot for marketing or sales that want support on the same record without a second vendor.
Listed pricing is indicative. Final cost depends on seats, contract term and add-ons — request a quote for exact numbers.
Omnichannel customer support desk with a free tier and strong automation.
Context-aware help desk that ties tickets to CRM records and customer history.
Straightforward ticketing desk with strong SLA control and no per-ticket limits.
ITSM and help desk with built-in asset discovery and remote control.
