SysAid pairs a service desk with IT asset management in one licence, automatically discovering hardware and software across the network and attaching that inventory to tickets. An agent handling an incident sees the machine’s specification, installed software and patch state without asking the user.
Beyond ticketing it offers a self-service portal, password reset, patch management, remote desktop control, workflow automation and a change management module. Both cloud and on-premise deployment are available, which matters for organisations that keep IT systems inside their own network.
Best suited to: internal IT departments that want service desk, asset discovery and remote support from one vendor, including on-premise deployments.
This vendor does not publish pricing. Request a custom quote and we will get the current rates for your team size.
Omnichannel customer support desk with a free tier and strong automation.
Context-aware help desk that ties tickets to CRM records and customer history.
Straightforward ticketing desk with strong SLA control and no per-ticket limits.
ITSM and service desk built on Jira, linking tickets directly to engineering work.
