Jira Service Management is an ITSM tool whose advantage is proximity to development: a support ticket can be linked to the Jira issue that fixes it, and engineers see the customer impact without leaving their board. For software companies, that closes the usual gap between support and product teams.
It ships ITIL-aligned practices out of the box — incident, problem, change and request management — with a configurable request portal, approval workflows, SLA calendars, an asset and configuration database, and on-call alerting through Opsgenie. A free tier covers up to three agents.
Best suited to: IT and internal service teams already on Atlassian tooling, and software companies that want support tickets traceable to engineering work.
Listed pricing is indicative. Final cost depends on seats, contract term and add-ons — request a quote for exact numbers.
Omnichannel customer support desk with a free tier and strong automation.
Context-aware help desk that ties tickets to CRM records and customer history.
Straightforward ticketing desk with strong SLA control and no per-ticket limits.
ITSM and help desk with built-in asset discovery and remote control.
