Kayako models support as an ongoing conversation rather than a series of disconnected tickets. Its SingleView timeline shows every email, chat, social message and site event for a customer in sequence, so an agent can see what the person did before they wrote in.
It includes live chat with proactive triggers, a help centre with multilingual articles, collaborator access for third parties such as vendors or partners, and SLA plus automation rules. Founded in India by Varun Shoor and now operating globally, it remains a lighter-weight option than the enterprise suites.
Best suited to: small and mid-sized teams that value conversation history and live chat over deep ITSM process controls.
Listed pricing is indicative. Final cost depends on seats, contract term and add-ons — request a quote for exact numbers.
Omnichannel customer support desk with a free tier and strong automation.
Context-aware help desk that ties tickets to CRM records and customer history.
Straightforward ticketing desk with strong SLA control and no per-ticket limits.
ITSM and help desk with built-in asset discovery and remote control.
